Dizad Interiors Return Policy

At Dizad Interiors, we strive to ensure your complete satisfaction with every purchase. Please review our return policy below:

Returns and Replacements

Defects and Damages

If you receive an item with manufacturing defects or damage due to transportation, please report it to us within 7 days of delivery. To facilitate a smooth process, kindly provide clear photographs or videography detailing the defect or damage.

Eligibility for Replacement

Upon verification of the reported defect or damage, we will offer a replacement for the affected item. Replacements will be processed within 15 business days of our confirmation.

Refunds

Refund Window

Refunds are applicable only if requested within 24 hours of placing your order. Once 24 hours have passed, the order cannot be canceled, and a refund will not be issued.

Refund Processing (Razorpay Compatible)

All refunds will be processed through the original payment method used via the Razorpay payment gateway. Once a refund is initiated from our end, it typically takes 7 to 10 business days for the amount to reflect in your account. The exact crediting time may vary based on your bank's policies and processing times.

How to Request a Return or Replacement

To request a return or replacement, please contact our customer support team at support@dizadinteriors.com with your order details and supporting evidence (photographs/videography) of the defect or damage.

Non-Eligible Items

Sale Items

Please note that all products purchased during a sale or promotional offer are considered final sale and are not eligible for returns, replacements, or exchanges.

Used or Altered Items

Items that have been used, installed, or altered in any way are not eligible for return or replacement.

This policy is designed to be clear and compatible with the typical operations of the Razorpay payment gateway, which handles the secure processing of refunds to the customer's original payment method.